{"id":2880,"date":"2024-10-29T08:46:07","date_gmt":"2024-10-29T01:46:07","guid":{"rendered":"https:\/\/kimvufabric.com\/?p=2880"},"modified":"2025-03-17T15:47:09","modified_gmt":"2025-03-17T08:47:09","slug":"kim-vu-fabric-successfully-organized-a-communication-and-effective-consulting-skills-training-session-to-improve-customer-service-quality","status":"publish","type":"post","link":"https:\/\/kimvufabric.com\/en\/kim-vu-fabric-successfully-organized-a-communication-and-effective-consulting-skills-training-session-to-improve-customer-service-quality\/","title":{"rendered":"Kim Vu Fabric successfully organized a &#8220;communication and effective consulting skills training session&#8221; to improve customer service quality"},"content":{"rendered":"<h1 style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 100%; color: #003300;\">Kim Vu Fabric successfully organized a &#8220;communication and effective consulting skills training session&#8221; to improve customer service quality.<\/span><\/h1>\n\t<section class=\"section\" id=\"section_1060873657\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<p style=\"text-align: justify;\"><em><span style=\"font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 105%;\">With the desire to not only provide quality fabric samples but also have good customer service, Kim Vu Fabric organized an in-depth training session on effective communication and consulting skills for our staff, especially business personnel. The event took place on August 15th, under the guidance of Mrs. Ngo Thi Hong, a reputable expert in the field of training at Van Lang University and College of Technology II, majoring in Tailoring and Fashion.<\/span><\/em><\/p>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1060873657 {\n  padding-top: 10px;\n  padding-bottom: 10px;\n  background-color: rgb(255,255,255);\n}\n#section_1060873657 .section-bg-overlay {\n  background-color: rgb(255, 253, 240);\n}\n<\/style>\n\t<\/section>\n\t\n<p><img decoding=\"async\" class=\"alignnone wp-image-2962 size-full\" src=\"https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/thu-moi-kim-vu.png\" alt=\"\" width=\"1241\" height=\"1700\" srcset=\"https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/thu-moi-kim-vu.png 1241w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/thu-moi-kim-vu-292x400.png 292w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/thu-moi-kim-vu-584x800.png 584w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/thu-moi-kim-vu-768x1052.png 768w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/thu-moi-kim-vu-1121x1536.png 1121w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/thu-moi-kim-vu-600x822.png 600w\" sizes=\"(max-width: 1241px) 100vw, 1241px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 100%; color: #003300;\">The training session opened with impressive greetings.<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 105%;\">The atmosphere of the training session immediately became lively and exciting with impressive self-introductions from the participating staff. The confidence and enthusiasm of each member created an open exchange space, breaking down all barriers and arousing the spirit of learning. <strong>This shows that Kim Vu Fabric not only focuses on equipping professional knowledge but also emphasizes building a positive working environment, where each individual feels valued and maximizes their abilities.<\/strong><\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-2952 size-full\" src=\"https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03139.jpg\" alt=\"\" width=\"1212\" height=\"850\" srcset=\"https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03139.jpg 1212w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03139-570x400.jpg 570w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03139-1141x800.jpg 1141w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03139-768x539.jpg 768w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03139-600x421.jpg 600w\" sizes=\"(max-width: 1212px) 100vw, 1212px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 100%; color: #003300;\">The content of the training session is structured in a methodical and scientific manner<\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-2954 size-full\" src=\"https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03158.jpg\" alt=\"\" width=\"1272\" height=\"850\" srcset=\"https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03158.jpg 1272w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03158-599x400.jpg 599w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03158-1197x800.jpg 1197w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03158-768x513.jpg 768w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03158-600x401.jpg 600w\" sizes=\"(max-width: 1272px) 100vw, 1272px\" \/><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 105%;\"><b>Script of 10 professional customer service steps:<\/b><span style=\"font-weight: 400;\"> Trainees are equipped with a detailed, step-by-step script to help them confidently lead conversations with customers in a professional and effective manner.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 105%;\"><b>Handling real situations<\/b><span style=\"font-weight: 400;\">: Mrs. Hong shared many practical situations that are often encountered while working with customers, and guided Trainees on how to handle them skillfully and professionally.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 105%;\"><b>Creating a confident demeanor<\/b><span style=\"font-weight: 400;\">: A confident demeanor is a key factor in making a good impression on customers. The training session helped Trainees practice confidence in communication, from voice, body language to how to present problems.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 105%;\"><b>Customer segmentation and effective consultation<\/b><span style=\"font-weight: 400;\">: Mrs. Hong instructed how to identify different customer groups and develop appropriate consulting strategies for each group.<\/span><\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-2956 size-full\" src=\"https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03182.jpg\" alt=\"\" width=\"1272\" height=\"850\" srcset=\"https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03182.jpg 1272w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03182-599x400.jpg 599w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03182-1197x800.jpg 1197w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03182-768x513.jpg 768w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03182-600x401.jpg 600w\" sizes=\"(max-width: 1272px) 100vw, 1272px\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 105%;\">Ms. Phuong, an employee participating in the training session, shared: <em>&#8220;Mrs. Hong is very friendly and cheerful. What I heard was very interesting and practical. Surely after this session, I can confidently communicate and serve my customers better.&#8221;<\/em><\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-2950 size-full\" src=\"https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03129.jpg\" alt=\"\" width=\"850\" height=\"1272\" srcset=\"https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03129.jpg 850w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03129-267x400.jpg 267w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03129-535x800.jpg 535w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03129-768x1149.jpg 768w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03129-600x898.jpg 600w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 100%;\">A special feature of the training session is the practice of simulated situations.<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 105%;\">Trainees are divided into groups and practice handling common real-life situations. This helps them consolidate their knowledge and skills, and train their ability to adapt flexibly in all situations.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-2958 size-full\" src=\"https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03363.png\" alt=\"\" width=\"2120\" height=\"1416\" srcset=\"https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03363.png 2120w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03363-599x400.png 599w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03363-1198x800.png 1198w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03363-768x513.png 768w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03363-1536x1026.png 1536w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03363-2048x1368.png 2048w, https:\/\/kimvufabric.com\/wp-content\/uploads\/2024\/10\/DSC03363-600x401.png 600w\" sizes=\"(max-width: 2120px) 100vw, 2120px\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 105%;\">Mrs. Tran Hoang Kim Ngan (Vice Director of Kim Vu Fabric and Fashion Company Limited), emphasized: <em>&#8220;Understanding yourself will find the motivation to push yourself, create your own opportunities to go further in your work. I wish you Trainees after the training session will have more professional knowledge to serve your work.&#8221;<\/em> This shows that Kim Vu Fabric not only cares about business results but also focuses on human development, creating conditions for each employee to maximize their potential.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 105%;\">Kim Vu Fabric always focuses on improving the quality of customer service, affirming the company&#8217;s position not only as a supplier of high-quality fashion fabrics and uniform fabrics but also as a reliable partner, bringing customers great service experiences.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the desire to not only provide quality fabric samples but also have good customer service, Kim Vu Fabric organized an in-depth training session on effective communication and consulting skills for our staff, especially business personnel. The event took place on August 15th, under the guidance of Mrs. Ngo Thi Hong, a reputable expert in the field of training at Van Lang University and College of Technology II, majoring in Tailoring and Fashion.<\/p>\n","protected":false},"author":1,"featured_media":2958,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[137,140],"tags":[],"class_list":["post-2880","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc-en","category-su-kien-thoi-trang-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/kimvufabric.com\/en\/wp-json\/wp\/v2\/posts\/2880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kimvufabric.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kimvufabric.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kimvufabric.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kimvufabric.com\/en\/wp-json\/wp\/v2\/comments?post=2880"}],"version-history":[{"count":3,"href":"https:\/\/kimvufabric.com\/en\/wp-json\/wp\/v2\/posts\/2880\/revisions"}],"predecessor-version":[{"id":2965,"href":"https:\/\/kimvufabric.com\/en\/wp-json\/wp\/v2\/posts\/2880\/revisions\/2965"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kimvufabric.com\/en\/wp-json\/wp\/v2\/media\/2958"}],"wp:attachment":[{"href":"https:\/\/kimvufabric.com\/en\/wp-json\/wp\/v2\/media?parent=2880"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kimvufabric.com\/en\/wp-json\/wp\/v2\/categories?post=2880"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kimvufabric.com\/en\/wp-json\/wp\/v2\/tags?post=2880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}